BS 8543:2015 PDF
Complaint handling in organizations. Specification
Название (английский):
BS 8543:2015
Complaint handling in organizations. Specification
- Статус документа:
- Действующий
- Формат:
- Электронный (PDF)
- Дата публикации:
- 30 июня 2015 г.
- ICS:
- 03.120.10
- SKU:
- BS 8543:2015
Тип поставки:
Язык документа:
Срок поставки:1 раб. дн. (перевод)
Цена:50 €
Abstract
What is BS 8543- Specifications for complaint handling about?
BS 8543 is a British Standard that focuses on best industry practices for complaint handling in an organization. BS 8543 specifies requirements for a complaint-handling process, including planning, design, operation, maintenance, and improvement. The complaint-handling process is suitable for use as one of the processes of an overall quality management system. BS 8543 specifies the following aspects of handling and managing complaints:
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