BS EN 15221-5:2011 PDF

BS EN 15221-5:2011 Facility management. Guidance on facility management processes BS EN 15221-5 provides guidance to FM organisations on the development and improvement of their processes to support the primary processes. BS EN 15221-5 also sets out basic principles, describes high-level generic FM processes, lists strategic, tactical and operational processes and provides examples of process workflows. BS EN 15221-5 is written from a primary processes, demand perspective for an audience of all stakeholders in FM processes. Contents for BS EN 15221-5 includes: Scope Normative references Terms and definitions Principles of Facility Management processes General Summary Basic principles Facility management processes Structure of FM Processes Developing Facility Management Processes Introduction The importance of Facility Management processes Facility Management processes at a strategic level Facility Management processes at a tactical level Facility Management processes at operational level Assessing Facility Management processes Introduction Principles of FM organisation Step 1: Check the alignment of FM processes with the organisations strategy Step 2: Check the connections between the FM processes Step 3: Check the used data / information