BS EN 15221-7:2012 PDF

BS EN 15221-7:2012 Facility management. Guidelines for Performance Benchmarking BS EN 15221-7 gives guidelines for performance benchmarking and contains clear terms and definitions as well as methods for benchmarking facility management products and services as well as facility management organisations and operations. BS EN 15221-7 establishes a common basis for benchmarking facility management costs, floor areas and environmental impacts as well as service quality, satisfaction and productivity. Contents for BS EN 15221-7 includes: Scope Normative references Terms, definitions and abbreviations Terms and definitions Abbreviations Benchmarking types General Benchmarking content General Strategic benchmarking Process benchmarking Performance benchmarking Benchmarking measure General Quantitative benchmarking Qualitative benchmarking Combination benchmarking Benchmarking comparator General Internal benchmarking Competitor benchmarking (sector benchmarking) Cross-sector benchmarking Benchmarking domain General Local benchmarking National benchmarking International benchmarking