BS EN ISO 9241-13:1999

1   Scope This part of ISO 9241 provides recommendations for user guidance attributes of software user interfaces and their evaluation. User guidance as defined in this part of ISO 9241 is information additional to the regular user-computer-dialogue that is provided to the user on request or is automatically provided by the system. In addition to the general guidance provided in this part of ISO 9241, recommendations concerning dialogue-specific user guidance are provided in , , , and . This part of is applicable to interaction components that aid users in recovering from error conditions. User guidance as covered by this part of includes recommendations specific to prompts , feedback and status, error management and on-line help as well as general recommendations common to all these types of user guidance . While user support can be provided via other means (e.g., on-line tutorials, on-line documentation, intelligent system performance aids) these types of support are not addressed by this part of . The recommendations in this part of are formulated to be independent of applications, environment, or implementation technology. They correspond to typical situations involving special needs for information and actions. As with other parts of , this part of can apply in all or in part. For exampl...