BS ISO 24510:2007

1   Scope This International Standard specifies the elements of drinking water and wastewater services of relevance and interest to users . It also provides guidance on how to identify users ’ needs and expectations and how to assess whether they are being met. The following are within the scope of this International Standard:

— the definition of a language common to the different stakeholders ;

— the definition of key elements and characteristics of the service to users ;

— the objectives for the service with respect to users ’ needs and expectations;

— guidelines for satisfying users ’ needs and expectations;

—
service to users assessment criteria;

— introduction to performance indicators ;

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