BS ISO 24512:2007

1   Scope This International Standard provides guidelines for the management of drinking water utilities and for the assessment of drinking water services . This International Standard is applicable to publicly and privately owned and operated water utilities . It does not favour any particular ownership or operating model. This International Standard addresses drinking water systems in their entirety and is applicable to systems at any level of development (e.g. on-site systems , distribution networks, treatment facilities). The following are within the scope of this International Standard:

— the definition of a language common to different stakeholders ;

— the definition of the components of drinking water supply systems;

— guidelines for the management of drinking water utilities;

— guidelines for objectives, service assessment criteria and related performance indicators , appropriate for the assessment</...