ISO 10010:2022

Overview

ISO 10010:2022 - Quality management - Guidance to understand, evaluate and improve organizational quality culture - provides practical guidance for organizations to develop, evaluate and improve their quality culture to achieve sustained success. The standard situates quality culture within the wider organizational context and aligns its recommendations with the fundamental concepts and the seven quality management principles (from ISO 9000:2015), with a particular emphasis on leadership and people engagement. ISO 10010:2022 is generic and intended for any organization regardless of size, industry, location or maturity.

Key Topics and Requirements

• Framework for action: Guidance covers steps to understand, determine, analyse, evaluate, implement, embed and sustain the desired quality culture.
• Context of the organization: Assessment of internal and external issues (industry, legal/regulatory, social, technological, market and historic factors) that influence quality culture.
• Quality culture maturity: Self-assessment tools and example evaluation approaches (see Annex A) to determine maturity and improvement potential.
• Leadership and people engagement: Roles, responsibilities and behaviours required from leaders and staff to build and sustain a quality-oriented culture.
• Measurement and analysis: Recommendations on what to measure, monitoring approaches and evaluation techniques to understand current quality culture.
• Strategy and change: Developing a quality culture strategy, embedding quality behaviours, managing change, communication, training and identification of quality culture champions.
• Continual improvement and benchmarking: Ongoing evaluation, benchmarking and integration with organizational objectives and quality strategy.

Practical Applications and Who Would Use It

ISO 10010:2022 is practical for organizations seeking to strengthen the cultural foundations for quality management and continuous improvement. Typical users include:

• Quality leaders and managers responsible for culture, quality systems or QMS performance
• Senior leadership teams seeking alignment of vision, values and quality objectives
• HR and change management professionals focused on training, engagement and behavioural change
• Process owners and improvement teams conducting self-assessments of quality culture maturity
• Consultants and auditors advising on quality culture, organisational change and benchmarking

Practical uses:

• Designing a quality culture improvement roadmap and governance
• Conducting self-assessments and maturity evaluations using example tools
• Aligning people engagement, leadership behaviours and communication with quality objectives
• Integrating quality culture considerations into risk and opportunity analyses

Related Standards

• ISO 9000:2015 - referenced normative document for quality management fundamentals and vocabulary
  (Also commonly used alongside ISO 9001-series guidance on quality management systems.)

Keywords: ISO 10010:2022, quality culture, organizational quality culture, quality management, quality culture maturity, self-assessment, leadership, people engagement.