ISO 10667-2:2020

Overview

ISO 10667-2:2020 - Assessment service delivery: Requirements for service providers defines requirements and guidance for organizations and vendors that deliver assessments of individuals, groups or organizations in work and organizational settings. It establishes a quality framework for selecting, integrating, implementing and evaluating assessment procedures and methods used for work-related purposes, while addressing data protection, participant rights, assessor competence and organizational decisions that affect assessment services.

Key topics and requirements

• Scope of use: Covers assessments used across the employment life cycle - recruitment, selection, development, appraisal, promotion, outplacement, succession planning, career guidance, team building, organizational change and more.
• Agreement procedures: Clarifies responsibilities in the contract between client and service provider, including scope, deliverables and communication.
• Pre‑assessment requirements: Guidance on identifying assessment needs, recommending services and establishing assessment agreements.
• Assessment delivery lifecycle: Planning, security, informing participants, conducting assessments, interpreting results, reporting, feedback and evaluation (ongoing monitoring and periodic review).
• Data protection and confidentiality: Requirements for collection, processing, storage and access control of personal and assessment data; participant privacy and security of assessment materials.
• Competence and professionalism: Assurance that personnel involved in assessment are competent and trained; Annex C provides supplemental information on assessor competence.
• Quality principles: Emphasis on evidence‑based practice and professional quality concepts (validity, reliability, fairness, standardization) - explained in Annex B (informative), though the standard does not set detailed technical specifications.
• Technology considerations: Addresses use of new technologies (e.g., algorithmic analysis, AI/ML) and associated implications for assessment quality and transparency.
• Post‑assessment review: Procedures for evaluating outcomes and potential consequences, and for conducting supplementary research activities.

Practical applications and users

ISO 10667-2 is intended for:

• Assessment service providers (external vendors and internal HR/assessment teams)
• HR professionals, talent acquisition and development specialists
• Occupational psychologists, career counsellors and consultants
• Regulators and procurement teams seeking to benchmark quality of assessment services

Typical applications include ensuring fair, valid and secure delivery of selection tests, developmental assessments, succession planning exercises, team diagnostics, organizational surveys and career/vocational counselling.

Related standards

• ISO 10667-1 - Requirements for the client (complements Part 2)
• Produced by ISO/TC 260 (Human resource management); Annexes A–D provide guidance on participant rights, technical documentation, interpretation and reporting.

Keywords: ISO 10667-2:2020, assessment service delivery, assessment providers, work-related assessments, validity, reliability, data protection, HR assessment standards.