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ISO 14785:2024 PDF — Tourism and related services —Tourist information services — Requirem… — GOST Standards

//ISO 14785:2024

ISO 14785:2024

Name: ISO 14785:2024 — Tourism and related services —Tourist information services — Requirements and recommendations
SKU: ISO 14785:2024
Price: 25 EUR
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Tourism and related services —Tourist information services — Requirements and recommendations

Название (английский):

ISO 14785:2024

Tourism and related services —Tourist information services — Requirements and recommendations

Статус документа:: Действующий
Формат:: Электронный (PDF)
Количество страниц:: 15
Дата публикации:: 13 ноября 2024 г.
Издание:: ISO IS 14785 edition 2 version 1
ICS:: 03.080.30

Тип поставки:

Full version25 €Ask AI2 €Read online 24h10 €Read online 72h15 €

Язык документа:

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Срок поставки:1 рабочий день

Цена:25 €

Описание (английский):

This document provides minimum quality requirements and recommendations for onsite tourist information services located at the destination, online tourist information services or both. This document is applicable for management organizations responsible for tourism information services at the destination.

Abstract

Overview - ISO 14785:2024 (Tourist information services)

Key topics and technical requirements

Scope and definitions: Clarifies terms such as Tourist Information Office (TIO), Tourist Information Service (TIS), stakeholders and accessible tourism.
Information channels: Management organizations must define channels and include at minimum an online platform (website), email and contact telephone.
Reliable data: Maintain a database of legally reliable information sources, updated at least annually.
Content requirements: Provide impartial general and specific information including:
- contact details and location of TIOs, maps and accessibility information
- destination descriptions, itineraries, transport, parking and events
- tourist service providers and emergency/health contacts
- safety, ethics, weather, FAQs and other traveler services
Formats and accessibility: Offer multiple formats (print, digital, screen-reader compatible) and printable sustainable-content; printed basic information must be available free at TIOs.
Service quality: Defines general service requirements, commercial activity rules, and the need for statistics and analysis to inform management.
Staff and training: Requirements for staff competence, training and human-centred onsite service.
Infrastructure and maintenance: Requirements for online infrastructure, onsite facilities, cleaning and maintenance.
Complaints management: Procedures for handling suggestions and complaints.
Normative annexes: Best practices on sustainability and detailed accessibility requirements are normative parts of the document.

Practical applications and users

Who uses ISO 14785:2024:

Destination Management Organizations (DMOs), national/regional tourism administrations and municipalities
Tourist Information Office managers and staff
Tourism promotion boards, event organizers and travel agencies
Web/content managers, ICT providers and accessibility specialists
Policymakers and auditors improving service quality and compliance

Practical uses:

Standardize onsite and online tourist information and improve visitor experience
Ensure accessibility and inclusion for people with diverse needs
Guide staff training, infrastructure investment and digital service design
Support destination promotion, emergency preparedness and impartial information delivery
Benchmark service quality and collect reproducible statistics for decision-making

Related standards (if applicable)

ISO 21902:2021 - referenced for terminology on tourism and accessibility
ISO/PAS 5643:2021 - referenced in definitions

ISO 14785:2024 is a practical tool for enhancing tourist information services, aligning digital and physical channels, and promoting sustainable, accessible destination experiences.

Технические детали

Технический комитет: ISO/TC 228 - Tourism and related services
SKU: ISO 14785:2024

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ISO 14785:2024

Abstract

Overview - ISO 14785:2024 (Tourist information services)

Похожие стандарты

Key topics and technical requirements

Practical applications and users

Related standards (if applicable)

Технические детали

ISO 21902:2021

Tourism and related services — Accessible tourism for all — Requirements and recommendations

ISO 8212:1986

Soaps and detergents — Techniques of sampling during manufacture

ISO 20662:2020

Ships and marine technology — Hopper dredger supervisory and control systems

ISO 3021:2023

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ISO 3826-2:2008

Plastics collapsible containers for human blood and blood components — Part 2: Graphical symbols for use on l…

ISO/IEC 24730-1:2014

Information technology — Real-time locating systems (RTLS) — Part 1: Application programming interface (API)

ISO 8668-5:1992

Aircraft — Terminal junction systems — Part 5: Detail specification for type 3 system

ISO 7574-3:1985

Acoustics — Statistical methods for determining and verifying stated noise emission values of machinery and e…