ISO 20282-1:2006
Ease of operation of everyday products — Part 1: Design requirements for context of use and user characteristics
Ease of operation of everyday products — Part 1: Design requirements for context of use and user characteristics
- Статус документа:
- Действующий
- Формат:
- Электронный (PDF)
- Количество страниц:
- 27
- Дата публикации:
- 20 октября 2006 г.
- Издание:
- ISO IS 20282 edition 1 version 1
- ICS:
- 13.180
ISO 20282-1:2006 provides requirements and recommendations for the design of easy-to-operate everyday products, where ease of operation addresses a subset of the concept of usability concerned with the user interface by taking account of the relevant user characteristics and the context of use. ISO 20282-1:2006 is intended to be used in the development of everyday products, for which it defines ease of operation, explains which aspects of the context of use are relevant, and describes the characteristics of the intended user population that may influence usability. The intended users of this part of ISO 20282-1:2006 are usability specialists, ergonomists, product designers, interaction designers, product manufacturers and others involved in the design and development of everyday products. ISO 20282-1:2006 is applicable to mechanical and/or electrical products with an interface that a user can operate directly or remotely to gain access to the functions provided. These products fall into at least one of the following categories: consumer products intended for some or all of the general public which are bought, rented or used, and which may be owned by individuals, public organizations, or private companies; consumer products intended to be acquired and used by an individual for personal rather than professional use (e.g. alarm clocks, electric kettles, telephones, electric drills); walk-up-and-use products that provide a service to the general public (such as ticket-vending machines, photocopying machines, fitness equipment); products used in a work environment, but not as part of professional activities (e.g. a coffee machine in an office); products including software that supports the main goals of use of the product (e.g. a CD player). This part of ISO 20282 is not applicable to the following: purely physical products without an interactive user interface (such as a jug or a hammer); products where appearance or fashion is the main goal (such as a watch with no markings); products requiring specialist training, specific skills and/or professional knowledge (such as a musical instrument or a car); standalone software products; products intended to be used for professional activities only.
Abstract
Overview
ISO 20282-1:2006 - Ease of operation of everyday products (Part 1) defines design requirements for the context of use and user characteristics that affect the ease of operation of everyday products. Focused on the usability of product user interfaces, the standard sets out what designers and manufacturers must analyse and document to make consumer and walk‑up‑and‑use products easy to operate. It applies to mechanical and/or electrical products (including supporting software) whose interfaces are used directly or remotely - for example alarm clocks, electric kettles, telephones, ticket‑vending machines and office coffee machines.
Key Topics and Requirements
- Scope and applicability: Targets everyday products (consumer and walk‑up‑and‑use). Excludes purely physical items without interactive interfaces, professional‑only products, standalone software, and products requiring specialist training.
- Context of use (Clause 6): Requires analysis of the main goal(s) of use and factors relating to other equipment, the physical environment, and the social environment that influence operation.
- User characteristics (Clause 7): Requires documentation of relevant user attributes - psychological, social, physical, sensory and demographic characteristics that may influence usability.
- Ease of operation definition: Treated as a subset of usability (per ISO 9241‑11) measured primarily by effectiveness of operation (percentage of users achieving main goals), and optionally by efficiency (time to achieve goals) and satisfaction.
- Design process and documentation (Clause 5): Mandates review stages, a suggested process, and documentation of analyses so design decisions account for the determined range of relevant user characteristics.
- Conformity requirement: To claim compliance, the product’s context of use and user characteristics must be analysed and the design must take the identified ranges into account.
Applications and Who Uses It
ISO 20282‑1 is used by:
- Usability specialists and ergonomists
- Product and interaction designers
- Manufacturers of consumer and public service equipment
- Test labs and quality assurance teams evaluating user interfaces
Practical uses include informing user research, defining user profiles and scenarios, guiding interface requirements, and shaping usability test criteria for everyday products to ensure users can readily achieve their main goals.
Related Standards
- ISO 9241‑11 - Usability: measures and guidance (basis for the usability concept used here)
- ISO 13407 - Human‑centred design processes (complementary guidance)
- ISO 20282‑2 - Test method (Technical Specification) - companion document for testing ease of operation
Keywords: ISO 20282-1:2006, ease of operation, usability, everyday products, user characteristics, context of use, design requirements.
Технические детали
- Технический комитет
- ISO/TC 159/SC 1 - General ergonomics principles
- SKU
- ISO 20282-1:2006
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