ISO 24019:2022

Overview

ISO 24019:2022 - Simultaneous interpreting delivery platforms - Requirements and recommendations - defines requirements and best practices for using remote or distributed simultaneous interpreting delivery platforms at communicative events where interpreters are not co-located with speakers, signers or participants. The standard addresses the complete chain: capture and transmission of audio and video, the interpreter’s working environment and interface, and the delivery of interpreted audio (or signed language) to event participants. It complements ISO 20108 by focusing on platform and operational aspects that affect interpreting quality.

Key topics and technical requirements

ISO 24019 covers practical, technical and operational areas that impact remote interpreting quality and reliability:

• Audio and image quality: requirements and recommendations for input/output, audio characteristics, image resolution and synchronization of sound and image.
• Transmission performance: guidance on processing capacity, latency, continuity of transmission and indicators of transmission quality.
• Interpreter interface and soft console: ergonomic and functional requirements for the interpreter’s software/hardware controls (volume, tone, microphone management, outgoing channels, handover procedures, incoming images).
• Working environments and devices: configuration of interpreting booths or individual environments, headset/headphone and microphone recommendations, lighting and camera needs for signed language interpreters.
• Accessibility and inclusivity: provisions for visually impaired users and signed language interpreting.
• Operational roles and procedures: responsibilities for technical support personnel, instructions to speakers/signers/interpreters, and procedures for recording, webcasting and audience management.
• Security and privacy: confidentiality, data protection, integrity and availability requirements for recorded or streamed content.

Applications and who uses it

ISO 24019 is intended for organizations and professionals deploying remote simultaneous interpreting (RSI) solutions:

• Interpreting platform developers and AV system integrators implementing interpreter consoles, streaming and mixing.
• Event organizers, conference centers and meeting planners selecting or specifying remote interpreting services for multilingual conferences, webinars and hybrid events.
• Interpreters and language service providers establishing best practices for home or booth setups, audio monitoring and handover.
• Accessibility coordinators arranging signed language remote interpreting for inclusive events.
• IT and technical support teams ensuring network capacity, low latency and data security during live interpreting.

Related standards

• ISO 20108 (speech-to-text and quality of sound/images for interpreting workflows) - referenced in ISO 24019 for complementary audio/video quality requirements.

Keywords: ISO 24019, simultaneous interpreting delivery platforms, remote interpreting, interpreting quality, audio and video transmission, interpreter interface, signed language interpreting, latency, data protection.