ISO 37113:2024

Overview - What ISO 37113:2024 covers

ISO 37113:2024, "Sustainable cities and communities - Guidance for managing a public‑health emergency response in smart city operating models," provides community authorities with guidance on using smart city technologies and new ways of working to anticipate, manage and mitigate public‑health emergencies (PHEs). The standard links the principles of ISO 37106 (smart city operating models) with the command‑and‑control process of ISO 22320 (emergency management and incident response), and includes tools to assess the maturity of local systems for smart public‑health emergency management (PHEM). It applies to all types of cities and communities seeking to strengthen resilience and citizen‑centric emergency responses.

Key topics and technical focus

• Framework alignment: Maps smart city operating model principles to the ISO 22320 command‑and‑control stages (information gathering, situation assessment and forecasting, planning, decision‑making and communication, implementation, feedback and control).
• Governance and strategy management: Leadership, cross‑agency governance, collaborative engagement, integrated whole‑chain planning, capacity building, procurement and supplier management.
• Citizen‑centric service delivery: Understanding citizen needs, transparent and interactive communication, integrated service delivery, identity and privacy management.
• Integrated digital & physical resource management: IoT, cloud and data environments for real‑time monitoring, integration and sharing of data resources, smart enablement of city infrastructure, and improved decision‑making.
• Maturity assessment: Tools and an annexed maturity model (Annex A) to evaluate readiness and maturity of smart PHEM capabilities.
• Sustainability and resilience: Support for UN Sustainable Development Goals and alignment with sustainable community objectives in ISO 37101.

Practical applications - who uses ISO 37113

ISO 37113 is practical guidance for:

• City and community authorities planning or upgrading PHE response capacity using smart city approaches.
• Public health agencies integrating digital surveillance, tracing and reporting into emergency workflows.
• Emergency managers and incident commanders who need to link command‑and‑control processes with digital platforms.
• IT/IoT/AI teams and data managers designing interoperable, privacy‑aware data systems for real‑time situational awareness.
• Procurement and policy makers setting requirements for suppliers, capacity building and governance frameworks. Use cases include pandemic preparedness, outbreak monitoring and response coordination, citizen communication platforms, resource allocation and post‑incident evaluation.

Related standards

• ISO 37106 - Smart city operating model principles
• ISO 22320 - Command‑and‑control for emergency management
• ISO 37100 / ISO 37101 - Sustainable cities vocabulary and community strategic purposes
• ISO/TR 37112 - Research on smart responses to COVID‑19

Keywords: ISO 37113, smart city, public‑health emergency, PHEM, emergency management, ISO 37106, ISO 22320, maturity model, citizen‑centric, IoT, data sharing, privacy, urban resilience.