ISO 8000-62:2018

Overview

ISO 8000-62:2018 - Data quality: Data quality management: Organizational process maturity assessment - specifies particular elements of a maturity model for assessing an organization's data quality management processes. The elements conform to ISO/IEC 33004 and are intended to be used with the process reference model in ISO 8000-61. The standard defines how to measure process capability and derive an organizational maturity level for data quality management; it can be applied by the organization itself or by third parties (including certification bodies). Methods to improve maturity are explicitly outside its scope.

Key topics and technical requirements

• Conformance to ISO/IEC 33004: Defines the model elements consistent with established process assessment standards.
• Process capability levels and attributes: Uses a six-point ordinal capability scale from Incomplete to Innovating, mapped to defined process attributes (e.g., process performance, process definition, quantitative control, process innovation).
• Ordinal rating scale for attributes: Four achievement degrees (Not achieved N: 0–15%, Partially achieved P: >15–50%, Largely achieved L: >50–85%, Fully achieved F: >85–100%) to evaluate process attributes.
• Six maturity levels: Specified maturity scale - Level 0: Immature, 1: Basic, 2: Managed, 3: Established, 4: Predictable, 5: Innovating - with process profiles indicating when each level is achieved.
• Derivation rules and process profiles: Rules for deriving organizational maturity from per-process capability ratings and process profiles.
• Assessment guidance: Guidance on assessment activities, required inputs and outputs, roles, responsibilities and competence for assessors.
• Assessment indicators: Organizations select or tailor assessment indicators (can use the ISO 8000-63 measurement stack) to gather evidence for attribute ratings.

Practical applications - who uses ISO 8000-62

• Data quality managers and master data teams: to benchmark maturity of data governance and data quality processes.
• Process assessors and internal auditors: to perform structured maturity assessments against ISO 8000-61.
• Certification bodies and external assessors: to evaluate organizational capability in data quality management.
• IT, BI and data governance professionals: to prioritize process improvements and justify investment by demonstrating maturity levels.
• Compliance and risk teams: to document process capability and readiness across the data lifecycle.

Practical outcomes include objective maturity ratings, standardized evidence collection, and a repeatable assessment approach that can be integrated with quality management systems or used independently.

Related standards

• ISO 8000-61 - Data quality management: Process reference model (assessment target)
• ISO 8000-63 - Measurement stack for assessment indicators
• ISO/IEC 33001, 33002, 33004, 33020 - Process assessment concepts, requirements, measurement framework

Keywords: ISO 8000-62, data quality, organizational process maturity, maturity model, process assessment, ISO/IEC 33004, ISO 8000-61, process capability levels, process attributes.