BS ISO/IEC 33020:2015

1   Scope This International Standard defines a process measurement framework that supports the assessment of process capability , in accordance with the requirements of ISO/IEC 33003. The process measurement framework provides a schema that can be used to construct a process assessment model conformant with ISO/IEC 33004 [ 4 ] which can be used in the performance of assessment of process capability according to the requirements of ISO/IEC 33002 [ 3 ] . In the context of this and related standards, process capability is a process quality characteristic related to the ability of a process to consistently meet current or projected business goals. The process measurement frameworks defined in this International Standard form a structure which

a) facilitates self-assessment,

b) provides a basis for use in process improvement and process quality determination,

c) is applicable across all application domains and sizes of organization,

d) produces a set of process (capability) attribute ratings (process profile), and

e) derives a process capability level.