IEC SRD 63302-1:2025

IEC SRD 63302-1:2025 provides use case collection and analysis, identifies the market relationships of relevant stakeholders, scopes out capabilities and a reference model of intelligent operations centre (IOC) for smart cities, and proposes the requirements for standards development in this field. Digital solutions are accelerating the integration of real world applications in urban areas, including city governance, healthcare, environment, traffic, education, security and so on. However, many smart solutions are still implemented within single-domains. Isolated city services, data flows and data need integration. To be effective, the coordination of data and service requires an overarching framework coupled with an intelligent operations centre. The first step to identify solution options is by collecting and analysing relevant use cases. IOC is tailored to provide urban managers, enterprises and citizens with access to operational and organized solutions. Based on city-level database and new technologies, such as big data, AI, cloud computing, blockchain etc., IOC processes city information and provides innovative services for urban managers, operators and other stakeholders. Compared with single-domain systems, IOC can better support monitoring and visualizing, decision making and cross-domain cooperation. IOC will play an important role in integrating city services such as police, health services traffic management and rescue services, including but not limited to the following methods. a) The centralized operations dashboard and mobile application will allow real-time monitoring and information processing to improve response to emergencies. b) The centralized and intelligent platform will enable noticeable improvements in the management of public safety, like crime prevention, emergency response, threat prevention and response, and traffic management. c) The IOC's technologically advanced analysis, integrated communications, GPS and video surveillance capabilities will help residents and domain (energy, water, horticulture, waste and security) supervisors to collaborate in a smarter way. d) The integrated data visualization, near real-time collaboration and deep analytics it provides will help agencies prepare for problems, coordinate and manage response efforts and enhance the efficiency of services, e) IOC will enable residents to report issues such as broken street lights, electricity failure, water wastage, etc. and check resolution status using their mobile devices. Currently, IOC solutions are being implemented in different cities around the world, and the stakeholders of these smart cities face similar challenges, including cross-domain cooperation, monitoring and visualizing, intelligent analysis, user-oriented experience, etc. The provision of standardization should be considered as one of key factors to support IOC development, including the development of the conceptual model, data exchange, IT infrastructures, services, and so on. This document focuses on collecting and analysing use cases from diversified areas, with the goal of developing consensus-based descriptions of IOC features and capabilities across all stakeholders, and uses this to scope out the standardization requirements related to the field of IOC. This document is for use by authorities, solution providers, utilities, citizens, and other relevant stakeholders, to identify good practices regarding IOC, and how they can implement them.