ISO 55012:2024

Overview

ISO 55012:2024 - Asset management - Guidance on people involvement and competence provides practical guidance to enhance people involvement, commitment and competence within an asset management system. It helps organizations translate strategic asset management objectives (including the Strategic Asset Management Plan, SAMP) into measurable results by evaluating human and cultural factors that affect adoption, execution and continual improvement. The guidance applies to all organizations, any sector or size, and is relevant whether asset management operates within a formal system or more informally.

Key topics

• Context of the organization: consider internal/external influences on people and culture that affect asset outcomes.
• Leadership: attributes and actions (vision, commitment, integrity, communication, domain knowledge, team building, decision‑making, openness) required to support asset management.
• Strategy and planning: aligning SAMP, objectives and resource allocation with workforce capabilities.
• Awareness and communication: methods to ensure personnel understand roles, responsibilities and the implications of non‑conformity.
• Competence: defining knowledge and skills, establishing competence requirements, competence management, development plans and monitoring.
• Human and cultural factors: mutual dependencies in teams, inclusion of outsourced resources, and how competence impacts operational effectiveness.
• Measurement and continual improvement: monitoring involvement and competence to inform management decisions and improve system performance.
• Annex A (informative) outlines additional aspects of people involvement.

Practical applications

ISO 55012:2024 is useful for organizations seeking to strengthen the human side of asset management. Typical uses include:

• Designing or improving competence frameworks, training programs and development plans tied to the SAMP.
• Building leadership and team‑building initiatives that increase adoption of asset management policies.
• Integrating people‑focused metrics into asset management performance and risk management processes.
• Aligning HR, procurement and operations to include outsourced personnel in competence and awareness activities.
• Supporting internal implementers, asset managers and consultants to demonstrate how people contribute to asset outcomes.

Who should use it

• Top management and executive sponsors of asset management systems
• Asset managers and operations leaders
• HR and learning & development professionals
• Competence and training managers
• Asset management consultants and auditors

Related standards

• ISO 55001:2024 - Asset management - Management systems - Requirements (relationship and implementation context)
• ISO 55000 series - Fundamental principles and overview of asset management

Keywords: ISO 55012:2024, asset management, people involvement, competence, SAMP, asset management system, leadership, competence management, awareness and communication, human factors.