ISO/IEC 19086-3:2017

Name: ISO/IEC 19086-3:2017 — Information technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements
SKU: ISO/IEC 19086-3:2017
Price: 27000 RUB
Availability: InStock

Information technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements

Название (английский):

Information technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements

Статус документа:: Действующий
Формат:: Электронный (PDF)
Количество страниц:: 15
Дата публикации:: 20 июля 2017 г.
Издание:: ISO/IEC IS 19086 edition 1 version 1
ICS:: 35.020

Тип поставки:

Full version27 000 ₽Read online 24h1 200 ₽Read online 72h1 800 ₽

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Срок поставки:3 раб. дн. (перевод)

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Описание (английский):

ISO/IEC 19086-3:2017 specifies the core conformance requirements for service level agreements (SLAs) for cloud services based on ISO/IEC 19086‑1 and guidance on the core conformance requirements. This document is for the benefit of and use by both cloud service providers and cloud service customers. ISO/IEC 19086-3:2017 does not provide a standard structure that would be used for cloud SLAs.

Abstract

Похожие стандарты

Стандарты, упомянутые в описании

Overview

ISO/IEC 19086-3:2017 - "Information technology - Cloud computing - Service level agreement (SLA) framework - Part 3: Core conformance requirements" defines the core conformance requirements and guidance for cloud service level agreements (SLAs). Built on ISO/IEC 19086-1, this part is intended for both cloud service providers and cloud service customers, helping parties specify and assess SLA conformance. The standard clarifies what core SLA elements and content areas should cover but does not prescribe a single SLA structure.

Key Topics

The standard addresses core technical and contractual topics critical to cloud SLAs, including:

Conformance and relationship between cloud service agreements and cloud SLAs (how SLAs fit into broader contractual arrangements).

Cloud SLA management and governance obligations for providers and customers.

Roles of objectives, metrics, remedies and exceptions - defining service level objectives (SLOs), qualitative objectives, measurement metrics, remedies and allowable exceptions.

Cloud SLA components such as:

Covered services and formal definitions
Service monitoring: monitoring parameters and monitoring mechanisms
Roles and responsibilities

Content areas for SLAs:

Accessibility (standards and policies)
Availability (availability objectives and reporting)
Performance (response time, capacity, elasticity)
Protection of PII and information security
Termination of service (data/log retention, notifications, return of assets)
Support (support hours, incident notification, first response and resolution times, support methods/contacts)
Governance (regulation adherence, audits, standards)
Service changes (notification periods, deprecation timelines)
Service reliability (resilience, backup/restore, disaster recovery)
Data management (IPR, customer/provider/derived/account data, portability, deletion, location, law enforcement access)
Attestations, certifications and audits

Applications

Drafting or reviewing cloud SLAs to ensure they include core conformance elements.

Vendor selection, procurement and contract negotiations where measurable SLA requirements are needed.

Risk management, compliance and audit teams assessing provider commitments for availability, data handling and security.

Cloud architects, legal counsels and service managers aligning operational metrics with contractual remedies.

Using this standard helps organizations create clearer SLAs, compare vendor offerings, and reduce ambiguity around monitoring, reporting and remedies.

ISO/IEC 19086-3:2017

Abstract

Похожие стандарты

Overview

Key Topics

Applications

Related Standards

Технические детали

BS ISO/IEC 19086-1:2016+A1:2025

Information technology. Cloud computing. Service level agreement (SLA) framework. Overview and concepts.

BS ISO/IEC 19086-3:2017+A1:2025

Information technology. Cloud computing. Service level agreement (SLA) framework. Core conformance requiremen…

BS ISO/IEC 17788:2014

Information technology. Cloud computing. Overview and vocabulary