ISO/TS 8000-65:2020

Overview

ISO/TS 8000-65:2020 - Data quality - Part 65: Data quality management: Process measurement questionnaire - provides a standardized questionnaire to audit and measure the performance of the data quality management processes defined in ISO 8000‑61. The technical specification is applicable to all types of business processes, technologies, information systems, data and data processing and is intended to support continuous improvement of data quality practices.

Key SEO keywords: ISO/TS 8000-65:2020, data quality, process measurement questionnaire, ISO 8000-61, data quality management, audit, data governance, data quality assessment.

Key Topics

• Scope and purpose
  • A questionnaire mapped to every outcome of the ISO 8000‑61 process reference model to enable a high-level assessment of implemented data quality processes.
  • Applicable across industries and data types (master data, transaction data, product data).
• Question generation principles
  • Questions are derived from ISO 8000‑61 process outcomes and aligned with the requirements of ISO 8000‑63.
• Measurement method
  • Simple indicators with a binary measurement scale: Yes / No.
  • “Yes” answers require supporting evidence (document number, title, version) to create a reproducible baseline.
• Questionnaire coverage
  • Addresses higher-level processes: data quality planning, control, assurance, improvement, data-related support, and resource provision.
• Reporting and visualization
  • Guidance included for weighting, measurement scales, and presenting results to highlight organizational capabilities that need improvement (e.g., data exchange, data exploitation, HR, standardization).
• What's out of scope
  • The standard does not define how questionnaire results map to organizational maturity models (see ISO 8000‑62 / 8000‑64 for maturity model usage).

Applications

• Data governance and quality teams - to audit current data quality processes and gather evidence for compliance.
• Quality managers and auditors - to perform repeatable assessments and track improvements over time.
• IT, MDM and data operations - to verify implementation of specifications, data transfer and processing controls.
• Continuous improvement programs - to identify gaps, prioritize remediation and validate corrective actions.
• Useful in supplier assessments, internal audits, pre-implementation reviews and benchmarking of data quality practices.

Related Standards

• ISO 8000‑61 - Data quality management: Process reference model (primary reference).
• ISO 8000‑63 - Requirements for indicators used in this questionnaire.
• ISO 8000‑62 / ISO 8000‑64 - Guidance on using maturity models with ISO 8000‑61 (related for maturity mapping).

ISO/TS 8000‑65:2020 is a practical, evidence-based tool for organizations seeking consistent, auditable measurement of data quality management processes and for embedding data quality into governance and continuous improvement workflows.