ISO/TS 9002:2016

Overview

ISO/TS 9002:2016 - Quality management systems - Guidelines for the application of ISO 9001:2015 - is a Technical Specification published by ISO to help organizations interpret the intent of ISO 9001:2015 requirements. It provides clause-by-clause guidance (correlating to Clauses 4–10 of ISO 9001:2015) and gives examples of possible approaches an organization can take to meet requirements. ISO/TS 9002:2016 does not add to, subtract from or modify ISO 9001:2015, nor does it prescribe mandatory implementation methods or serve as a tool for certification/audit decisions.

Key topics and requirements

The technical topics covered reflect the structure of ISO 9001:2015 and include practical guidance on:

• Context of the organization: understanding internal/external issues and interested parties; determining QMS scope
• Leadership: leadership commitment, customer focus, quality policy, roles and responsibilities
• Planning: actions to address risks and opportunities, quality objectives, planning changes
• Support: resources, competence, organizational knowledge, communication, documented information
• Operation: operational planning and control, requirements for products and services, design and development, control of externally provided processes, production and service provision
• Performance evaluation: monitoring, measurement, customer satisfaction, internal audit, management review
• Improvement: nonconformity and corrective action, continual improvement

The specification offers examples and options (e.g., for control of external providers, evidence for competence, traceability and preservation) but avoids prescriptive solutions.

Practical applications

ISO/TS 9002:2016 is useful for organizations that need to translate ISO 9001:2015 requirements into operational practices. Typical applications:

• Developing or updating a quality management system aligned to ISO 9001:2015
• Creating internal guidance, templates and checklists that reflect the intent of each clause
• Training quality teams and leaders on practical ways to satisfy requirements (e.g., risk-based planning, setting measurable quality objectives)
• Supporting process definition for design & development, supplier control, and release/traceability activities
• Informing management reviews, internal audits and continual improvement activities

Note: because the TS provides guidance and examples, it should not be used as a substitute for ISO 9001:2015 when performing audits or formal certification activities.

Who should use this standard

• Quality managers and implementation teams
• ISO 9001 consultants and trainers
• Small and large organizations seeking practical implementation options
• Organizations needing to align operational practices with the intent of ISO 9001:2015

Related standards

• ISO 9001:2015 - Quality management systems - Requirements (primary standard this TS supports)
• National adoptions (e.g., SIST-TS ISO/TS 9002:2016) reflect localized publishing and distribution

Keywords: ISO/TS 9002:2016, ISO 9001:2015, quality management systems, guidelines, implementation, risk-based planning, internal audit, quality objectives.