PD 7502:2003

Summary There is a great deal of interest but a lot of confusion amongst organizations embarking on KM initiatives about how to measure the benefits and effectiveness of KM. Some argue that standard measurements can be developed and applied, whilst others argue that the real benefits of KM cannot be measured. PAS 2001 introduces the topic of KM measurements but this document provides additional informed clarity and acts as a guide to good practice. Organizations that are considering and implementing KM initiatives today are looking for the ROI, looking for better ways to assess where they are, and looking for ways to measure their progress and effectiveness in successfully implementing KM. PD 7502 provides significant value to both business and non-commercial organizations by allowing them to make informed choices and decisions regarding their KM interventions. Contents Foreword Acknowledgements 1 Scope 2. Definitions 3 The Knowledge Management context 4 The Intellectual Capital context 5 Selecting tools and approaches 6 Practical experiences in implementation 7 Developments and trends Annex A (informative) - KM and IC in the media Annex B (informative) - Interview questions Notes and references