EN ISO 9004:2018 PDF

Name: EN ISO 9004:2018 — Quality management - Quality of an organization - Guidance to achieve sustained success (ISO 9004:2018)
SKU: EN ISO 9004:2018
Price: 114.72 EUR
Availability: InStock

Quality management - Quality of an organization - Guidance to achieve sustained success (ISO 9004:2018)

Название (английский):

EN ISO 9004:2018

Quality management - Quality of an organization - Guidance to achieve sustained success (ISO 9004:2018)

Статус документа:: Действующий
Формат:: Электронный (PDF)
Количество страниц:: 69
Дата публикации:: 11 апреля 2018 г.
Издание:: CEN EN 9004 edition 2 version 1
ICS:: 03.100.70

Тип поставки:

Full version1 035 €Read online 24h10 €Read online 72h15 €

Язык документа:

ruen

Срок поставки:12 раб. дн. (перевод)

Цена:1 035 €

Описание (английский):

ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015. ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document. ISO 9004:2018 is applicable to any organization, regardless of its size, type and activity.

Abstract

Похожие стандарты

Стандарты, упомянутые в описании

Overview

EN ISO 9004:2018 / ISO 9004:2018 - Quality management - Guidance to achieve sustained success - provides guidance to enhance an organization’s ability to achieve sustained success. Intended as guidance rather than a certification standard, ISO 9004:2018 is consistent with the quality management principles of ISO 9000:2015 and is applicable to any organization, regardless of size, type or activity. The standard includes a practical self-assessment tool to review how well an organization has adopted its concepts.

Key topics

ISO 9004:2018 covers broad, practical elements of organizational quality and sustained performance, including:

Context of the organization: identifying external/internal issues and relevant interested parties.

Identity: mission, vision, values and culture that influence long‑term performance.

Leadership: strategic direction, policy, objectives and communication.

Process management: defining, assigning responsibility and managing key processes.

Resource management: people, competence, organizational knowledge, technology, infrastructure and natural resources.

Performance analysis and evaluation: performance indicators, analysis, internal audits, reviews and the self‑assessment tool.

Improvement, learning and innovation: continual improvement, organizational learning and innovation guidance.

Annex A provides an informative self‑assessment tool to benchmark adoption and progress.

Practical applications

ISO 9004:2018 is practical for organizations seeking to:

Move beyond compliance to enhance long‑term resilience and sustained success.

Align strategy, processes and resources to improve overall organizational quality.

Implement structured performance evaluation using indicators and self‑assessment.

Promote leadership engagement, employee empowerment and organizational learning.

Support decision making on investments in technology, infrastructure and people.

Typical users:

Top management and executive teams driving strategic quality initiatives.

Quality managers and operational leaders integrating quality with business planning.

Consultants and advisors focused on organizational performance and continuous improvement.

Public sector bodies, SMEs and large enterprises seeking non‑prescriptive guidance for sustainable success.

Related standards

ISO 9000:2015 - Fundamentals and vocabulary for quality management (consistent with ISO 9004).

ISO 9001:2015 - Requirements for quality management systems (certifiable standard that organizations often use alongside ISO 9004).

ISO 9004:2018 is a guidance standard that complements ISO 9001 and ISO 9000, helping organizations translate quality management principles into long‑term, sustainable performance improvements.

EN ISO 9004:2018 PDF

Abstract

Похожие стандарты

Overview

Key topics

Practical applications

Related standards

Технические детали

ISO 9004:2018

Quality management — Quality of an organization — Guidance to achieve sustained success

ISO 9000:2015

Quality management systems — Fundamentals and vocabulary

ISO 9001:2015

Quality management systems — Requirements

ISO 19443:2018/Amd 1:2024

Quality management systems — Specific requirements for the application of ISO 9001:2015 by organizations in t…

SIST EN ISO 9000:2015

Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)