ISO 21998:2020 PDF

Name: ISO 21998:2020 — Interpreting services — Healthcare interpreting — Requirements and recommendations
SKU: ISO 21998:2020
Price: 25 EUR
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Interpreting services — Healthcare interpreting — Requirements and recommendations

Название (английский):

ISO 21998:2020

Interpreting services — Healthcare interpreting — Requirements and recommendations

Статус документа:: Действующий
Формат:: Электронный (PDF)
Количество страниц:: 24
Дата публикации:: 14 декабря 2020 г.
Издание:: ISO IS 21998 edition 1 version 1
ICS:: 01.020

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Описание (английский):

This document specifies requirements and recommendations for healthcare interpreting services in spoken and signed communication. It is applicable to all situations requiring healthcare interpreting, where the parties involved need to communicate using spoken or signed language, to treat a health-related issue. It is intended for interpreting service providers and healthcare interpreters.

Abstract

Похожие стандарты

Упомянутые в описании и другие стандарты ISO

Overview

ISO 21998:2020 - Interpreting services: Healthcare interpreting - Requirements and recommendations is an international standard that defines requirements and recommendations for healthcare interpreting in both spoken and signed communication. Published in 2020 (first edition) and developed by ISO/TC 37/SC 5, the document is intended for interpreting service providers (ISPs) and healthcare interpreters and aims to promote market transparency, clarify service expectations, and establish professional working conditions for safe, high‑quality healthcare interpreting.

Key topics and requirements

The standard covers terminology, professional competences, service delivery modes and provider responsibilities. Core topics include:

Scope and terms: Definitions for interpreting, interpreter, healthcare interpreter, ISP, client, end user, distance interpreting, modes and modalities (e.g., consecutive, simultaneous, chuchotage, relay, sight translation).

Healthcare interpreter competences: Competence areas listed include patient safety, linguistic proficiency, intercultural competence, interpersonal competence, technical competence, terminological research, healthcare knowledge, communicative and interpreting competence, and entrepreneurial competence.

Qualifications and authorization: Guidance on qualifications, authorization and the role of ISPs and healthcare organizations in verifying competence.

Service components: Provisions for linguistic assistance, selection of interpreting mode/modality (face‑to‑face and distance interpreting), and sight translation practices.

Professional development: Continuing education and ongoing professional development expectations.

Responsibilities: Duties of interpreting service providers and individual healthcare interpreters, including quality assurance and patient safety obligations.

Wellbeing: Informative annex on self‑care and vicarious trauma for interpreters.

Practical applications

ISO 21998:2020 is directly applicable where accurate spoken or signed language mediation is required to address health‑related issues. Typical uses:

Hospitals and clinics procuring interpreting services to ensure patient safety and informed consent.

Interpreting service providers designing service contracts, quality assurance and training programs.

Healthcare interpreter training programs structuring curricula around defined competences.

Policy makers and healthcare administrators developing guidelines for linguistically and culturally appropriate care.

Telehealth and distance interpreting platforms implementing mode and modality best practices.

ISO 21998:2020 PDF

Abstract

Похожие стандарты

Overview

Key topics and requirements

Practical applications

Who should use this standard

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