ISO 22483:2020 PDF

Name: ISO 22483:2020 — Tourism and related services — Hotels — Service requirements
SKU: ISO 22483:2020
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Tourism and related services — Hotels — Service requirements

Название (английский):

ISO 22483:2020

Tourism and related services — Hotels — Service requirements

Статус документа:: Действующий
Формат:: Электронный (PDF)
Количество страниц:: 29
Дата публикации:: 14 апреля 2020 г.
Издание:: ISO IS 22483 edition 1 version 1
ICS:: 03.080.30

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Описание (английский):

This document establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction. The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor.

Abstract

Похожие стандарты

Упомянутые в описании и другие стандарты ISO

Overview

ISO 22483:2020 - Tourism and related services - Hotels - Service requirements is an international standard that defines quality requirements and recommendations for hotel operations. Published in 2020 (first edition), it provides a practical, globally-applicable reference for ensuring consistent guest service across staff, facilities and outsourced services. The standard is designed to support a satisfactory guest experience and promotes guest loyalty by establishing minimum quality expectations for experienced global travellers.

Key topics and technical requirements

ISO 22483:2020 covers a broad set of service areas found in the modern hospitality environment. Major topics include:

Staff requirements

Organizational structure, roles and responsibilities
Training programs and guest service competencies
Management of subcontracted staff and concessionaires

Front desk and guest-facing services

Reservation, check-in/check-out, billing and luggage handling
VIP services and guest communication

Accommodation and ancillary services

Room standards and accommodation service delivery
Food & beverage operations (buffet and à la carte considerations)
Pools, spas and other guest facilities

Events and entertainment

Event organisation requirements and entertainment activity guidelines

Safety, security and health

Risk and accident prevention, fire protection, emergency management
Food safety and personal hygiene controls
Security of people and assets; building and facility safety

Maintenance, cleanliness and supply management

Cleaning plans and deep-clean programs
Buildings, equipment maintenance and linen/laundry handling
Supply chain and inventory best practices

Guest satisfaction

Feedback compilation and processes to monitor and improve guest experience

The standard applies regardless of hotel category or classification, and whether services are delivered by internal staff or subcontractors.

Practical applications - who uses ISO 22483:2020

ISO 22483:2020 is useful for:

Hotel owners and general managers seeking consistent service quality

Operations and department managers (front desk, housekeeping, F&B, events)

Hotel chains and franchise operators implementing group-wide standards

Consultants, auditors and certification bodies assessing service quality

Training providers and HR teams designing competency programs

Facilities and maintenance teams responsible for safety and cleanliness

Destination management organizations and regulators referencing minimum service expectations

Implementing ISO 22483 helps reduce operational risk, improve guest satisfaction scores, and align service delivery with international best practices for hospitality.

Related standards

No normative references are listed in ISO 22483:2020. For integrated management approaches, organizations often consider complementary standards such as ISO 9001 (quality management) and national hotel classification systems. The standard was developed by ISO/TC 228 (Tourism and related services).

ISO 22483:2020 PDF

Abstract

Похожие стандарты

Overview

Key topics and technical requirements

Practical applications - who uses ISO 22483:2020

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