ISO/IEC 19796-3:2009 PDF

Name: ISO/IEC 19796-3:2009 — Information technology — Learning, education and training — Quality management, assurance and metrics — Part 3: Reference methods and metrics
SKU: ISO/IEC 19796-3:2009
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Information technology — Learning, education and training — Quality management, assurance and metrics — Part 3: Reference methods and metrics

Название (английский):

ISO/IEC 19796-3:2009

Information technology — Learning, education and training — Quality management, assurance and metrics — Part 3: Reference methods and metrics

Статус документа:: Действующий
Формат:: Электронный (PDF)
Количество страниц:: 39
Дата публикации:: 19 января 2009 г.
Издание:: ISO/IEC IS 19796 edition 1 version 1
ICS:: 03.100.30

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Описание (английский):

ISO/IEC 19796-3:2009 extends the reference framework for the description of quality approaches (RFDQ) defined in ISO/IEC 19796-1 by providing a harmonized description of the methods and metrics required to implement quality management and quality assurance systems for stakeholders designing, developing, or utilizing information technology systems used for learning, education, and training.

Abstract

Похожие стандарты

Упомянутые в описании и другие стандарты ISO

Overview

ISO/IEC 19796-3:2009 - "Information technology - Learning, education and training - Quality management, assurance and metrics - Part 3: Reference methods and metrics" extends the reference framework for the description of quality approaches (RFDQ) from ISO/IEC 19796-1. It provides a harmonized, interoperable description of reference methods and quality metrics needed to implement quality management and quality assurance systems for IT used in learning, education and training (LET) and e‑learning.

Key topics

Reference models

Reference model for methods: a formalized description format for methods that can be adopted into quality management systems to realize and facilitate quality management.
Reference model for metrics: a formalized description format for metrics to measure quality in a comparable way.

Collections

A collection of methods and a collection of metrics that stakeholders can reuse and adapt for specific lifecycle processes.

Lifecycle alignment

Methods and metrics are mapped to the e‑Learning lifecycle processes described in ISO/IEC 19796-1 to support quality planning, control and improvement.

Conformance

A method or metric is conformant if it uses the corresponding reference model (Clauses 7 and 8) or an instantiation in the described description formats (Annexes A and B).

Supporting material

Informative annexes provide example description formats for methods (Annex A) and metrics (Annex B).

Normative references

The standard references ISO/IEC 19796-1:2005 and ISO/IEC TR 9126-2:2003 as integral context for metrics and product quality.

Practical applications

Design and implement quality management and assurance systems for:

e‑learning platforms, learning management systems (LMS), digital courseware and related services.
Procurement, validation and auditing of IT-based learning products and services.

Select and adapt methods (e.g., measurement procedures, evaluation techniques) and metrics (e.g., indicators for effectiveness, compliance, customer satisfaction) aligned to defined quality objectives.

Facilitate communication and interoperability between stakeholders (developers, administrators, providers, teachers, learners, auditors, government bodies) through harmonized descriptions.

Who should use this standard

Quality managers and assurance teams in educational institutions and training providers

Instructional designers, LMS vendors and IT teams for learning systems

Accreditation bodies, auditors and policy makers concerned with e‑learning quality

Procurement officers evaluating learning products and services

Related standards

ISO/IEC 19796-1:2005 - General approach / RFDQ framework

ISO/IEC TR 9126-2:2003 - Software product external metrics

ISO Guide 72 context - classifies this part as a Type C (management systems related) standard

Keywords: ISO/IEC 19796-3, e‑learning quality, quality management, quality assurance, quality metrics, reference methods, learning, education and training, ITLET.

ISO/IEC 19796-3:2009 PDF

Abstract

Похожие стандарты

Overview

Key topics

Practical applications

Who should use this standard

Related standards

Технические детали

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