Overview
ISO/IEC TR 29138-2:2009 is a Technical Report that provides a consolidated standards inventory for ICT accessibility. Rather than prescribing new technical specifications, it identifies and categorizes existing documents - ISO, ISO/IEC, regional and national standards, technical reports and other guidance - that address the needs of people with disabilities. The report helps standards developers, ICT product and service designers, policy makers, procurers and accessibility advocates locate authoritative guidance for inclusive design and accessible technology.
Key topics
- Standards inventory and categorization: organizes accessibility-related documents into seven broad categories - high-level, hardware/equipment, software/services, user capabilities, environment, communications services, and other relevant standards.
- User needs and problems: maps common accessibility problems experienced by people with disabilities to user accessibility needs, helping stakeholders understand why guidance exists.
- Relationship to ISO/IEC Guide 71: links user needs to accessibility factors for standards developers (per ISO/IEC Guide 71) and references ergonomics and human–system interaction standards.
- Scope and audience guidance: clarifies that the collection is intended primarily for standards developers but is also practical for ICT developers, procurers and policy makers.
- Practical references: lists exemplar documents such as ISO Guide 71, ISO 9241-20, ISO/TR 22411, ISO/IEC 24756 and regional standards (e.g., BS 7000-6, JIS X 8341-1), making the report a practical index to global accessibility guidance.
Note: ISO/IEC TR 29138-2:2009 is an inventory/report (type 3), not a normative specification; it points to standards that contain technical requirements.
Applications
- Standards development: use as a starting point to ensure new standards consider accessibility factors and referenced best practices.
- Product and service design: developers and UX teams can identify relevant standards for accessible hardware, software and services during requirements and design phases.
- Procurement and policy: procurers and policy makers can reference certified standards lists when defining accessibility requirements in contracts and legislation.
- Accessibility advocacy and compliance mapping: advocates and auditors can map user needs to recognized standards when evaluating ICT accessibility or planning remediation.
Related standards
- ISO/IEC TR 29138-1: User needs summary
- ISO/IEC TR 29138-3: Guidance on user needs mapping
- ISO/IEC Guide 71: Guidelines for standards developers to address the needs of older persons and people with disabilities
- Examples cited: ISO 9241-20, ISO/TR 22411, ISO/IEC 24756, BS 7000-6, JIS X 8341-1
Keywords: ISO/IEC TR 29138-2:2009, accessibility standards, ICT accessibility, standards inventory, inclusive design, accessibility guidance, ISO Guide 71, assistive technology, accessibility requirements.