Overview
Standard: ISO/TR 22428-1:2020 - Managing records in cloud computing environments - Part 1: Issues and concerns
ISO/TR 22428-1:2020 provides a model and practical guidance for using cloud computing for records management. The report maps stakeholders, processes, metadata and reference architecture, and presents common use cases. It focuses on identifying and classifying risks and issues that records managers and IT professionals need to consider before adopting cloud services for authoritative records.
Key topics
- Stakeholder model: roles for cloud records customers (producers, records managers, users), service providers (Records Management SaaS, PaaS, IaaS), and partners (agents, auditors).
- Cloud records management processes: how core records processes are implemented or affected in cloud environments, including operational and governance impacts.
- Metadata considerations: requirements and practices for metadata needed to maintain authenticity, integrity and evidential value of digital records in the cloud.
- Reference architecture: high-level architecture patterns for managing authoritative records on cloud platforms.
- Use cases: practical scenarios such as shared SaaS, customer-developed SaaS, IaaS-based records solutions, multi-IaaS deployments, and the role of records management agents.
- Risk classification: internal risks (cloud service features, system vulnerabilities, stakeholder behavior) and external risks (legal, jurisdictional and social issues).
- Social and legal issues: cross-border data jurisdiction, enforceability of contracts, licensing constraints, data ownership and conflicts of terms, long-term preservation and availability concerns.
Practical applications
This technical report is designed to help organizations evaluate and implement cloud records management by:
- Informing procurement and contract language for cloud-based records services.
- Guiding records and information managers to assess cloud risks, metadata needs and preservation strategies.
- Assisting cloud architects and developers to design compliant records management SaaS/PaaS/IaaS solutions.
- Helping ICT staff and providers understand stakeholder responsibilities and audit/agent roles.
- Supporting archivists and governance professionals in planning migration, retention and evidential workflows.
Who should use it
- Records, information and knowledge management professionals
- Cloud service architects and developers
- Archivists and digital preservation teams
- ICT/operations staff and cloud providers
- Governance, compliance and legal teams concerned with data jurisdiction and contractual controls
Related standards
- ISO 30300 (management system for records - concepts and vocabulary)
- ISO 13008 (digital records conversion and migration)
- ISO/IEC 17788 (cloud computing overview and vocabulary)
Keywords: ISO/TR 22428-1:2020, cloud records management, cloud computing, metadata, records management SaaS, IaaS, PaaS, data jurisdiction, digital preservation, cloud risks.