Overview
ISO/TS 10020:2022 - "Quality management systems - Organizational change management - Processes" provides a structured, process-based specification for governing, managing and implementing organizational change management (OCM). The document delivers generic process descriptions and supporting diagrams that organizations can apply across whole organizations, projects or smaller activities. It adopts a risk-based change management approach and uses a generic process template (per ISO/IEC/IEEE 24774:2021) to describe purpose, outcomes, activities, tasks and documented information.
Key topics
- OCM process model and concepts - organizational context, interested parties and conditions that trigger change.
- Governance process - developing OCM policy, strategy and documented information for oversight.
- Management processes - includes:
- Change scenario process
- Interested party identification process
- Intervention definition process
Each process defines purpose, outcomes, activities and required documentation.
- Implementation processes - practical execution processes such as:
- Issue identification
- Affected interested party identification
- Affected interested party intervention
- Change management reporting
- Measuring progress - uses a change matrix to rate and aggregate affected interested party positions, with guidance on rating and aggregation models.
- Documentation support - Annex A and Annex B list process documentation items and generic section definitions.
- Cross-reference - Annex C compares this specification to ISO 9001 (useful for integrating OCM with existing QMS).
Practical applications
- Helps organizations design repeatable, auditable OCM processes to reduce disruption and manage transition risk.
- Supports project managers, change sponsors, change agents and change team members with clear process templates and documented information requirements.
- Useful for prioritizing and focusing change efforts using a risk-based approach - enabling organizations to allocate resources to the highest-impact changes.
- Applicable across sectors and scales: enterprise-wide transformations, program-level change, or discrete organizational activities.
Who should use it
- Change managers, program and project managers
- Quality management and governance teams (ISO/TC 176 stakeholders)
- Organizational development professionals and change agents seeking standardized, process-oriented OCM methods
Related standards
- ISO 9001 - cross-referenced in Annex C for alignment with quality management systems.
- ISO/IEC/IEEE 24774:2021 - generic process template used to describe processes in this specification.
Keywords: ISO/TS 10020:2022, organizational change management, OCM processes, quality management systems, change matrix, risk-based change management, ISO 9001.