ISO/TS 23686:2022 PDF
Service excellence — Measuring service excellence performance
Service excellence — Measuring service excellence performance
- Статус документа:
- Действующий
- Формат:
- Электронный (PDF)
- Количество страниц:
- 17
- Дата публикации:
- 6 октября 2022 г.
- Издание:
- ISO TS 23686 edition 1 version 1
- ICS:
- 03.080.01
This document specifies metrics and methods of measuring service excellence performance.
Abstract
Overview - ISO/TS 23686:2022 (Service excellence measurement)
ISO/TS 23686:2022 specifies metrics and methods for measuring service excellence performance. It guides organizations on designing a service excellence measurement system that aligns with their service excellence model and objectives, enabling monitoring, evaluation and continuous improvement. The technical specification emphasizes measuring higher levels of the service excellence pyramid - individual excellent service provision and surprisingly excellent service provision - that drive and improved outcomes.
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