PD CEN/TR 16894:2015 PDF

What is PD CEN/TR 16894 – Re-forwarding service about?

PD CEN/TR 16894 is an international standard that focuses on quality of delivery in re-forwarding and postal services. PD CEN/TR 16894 specifies methods for measuring the quality of a re-forwarding service of domestic addressed mail that is collected, processed and delivered by postal service operators. As a European Standard or technical specification PD CEN/TR 16894 relates to the measurement of services given to household and business customers who receive mail at their homes, their post office boxes, or at their office premises and have contracted their national Postal Operator (PO) to re-forward their mail for the defined period to an address that deviates from the one presented on the postal items that are to be delivered to them.

Who is PD CEN/TR 16894 -