PD CEN/TS 16880:2015 PDF
Service excellence. Creating outstanding customer experiences through service excellence
Название (английский):
PD CEN/TS 16880:2015
Service excellence. Creating outstanding customer experiences through service excellence
- Статус документа:
- Действующий
- Формат:
- Электронный (PDF)
- Дата публикации:
- 31 декабря 2015 г.
- ICS:
- 03.080.01
- SKU:
- PD CEN/TS 16880:2015
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Срок поставки:1 раб. дн. (перевод)
Цена:318 €
Abstract
What is PD CEN/TS 16880 about?
PD CEN/TS 16880 sets out guidance for the implementation of service excellence to create outstanding customer experiences, exceed customer expectations and achieve customer delight. PD CEN/TS 16880 applies to all organizations delivering services, such as commercial organizations, public services, and not-for-profit organizations.
Who is PD CEN/TS 16880 for?
PD CEN/TS 16880 on service excellence is useful for:
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