Information technology. Service management - Process reference model
Information technology. Service management - Process reference model
What is PD ISO/IEC TR 20000-4:2010? PD ISO/IEC TR 20000 helps organizations to develop a process assessment model to improve their overall management operations, management techniques and data processing. The process reference model set out in this standard describes various processes, including those related to general service management systems. By following the guidelines of PD ISO/IEC TR 20000, organizations can define their processes with additional elements to suit their specific environments. Some processes also cover general strategic aspects of an organization. How does it work? PD ISO/IEC TR 20000 covers various management processes – including business relationship, capacity, change and configuration management. It also looks at ways of handling challenging situations with clear guidelines on problem management and risk assessment. With best practice recommendations on service design, level management and reporting, PD ISO/IEC TR 20000 helps organizations to build and improve service continuity and availability management. Who should buy it?
Head of management operations Directors Line managers Business consultants
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