PD ISO/IEC TR 29110-5-3:2018 PDF

1   Scope

1.1   Fields of application These Service Delivery guidelines are applicable to Very Small Entities (VSEs). A VSE is an enterprise, an organization , a department or a project having up to 25 people. This document provides guidance to manage a set of services delivered to customers . The VSE can act as an internal service provider (providing services internal to the VSE) or as an external service provider (providing services commercially to external customers ). These lifecycle processes ( Governance , Service Control, Service Relationship and Service Incident ) support and enhance the activities of software and system operations (further to development and installation) to create effective and efficient products and services . This document provides guidance for Service Delivery. This document , when implemented, will assist and guide the VSE in the delivery of services which can benefit customers . This document does not promote uniformity in approach across all organizations