PD ISO/IEC TR 30105-7:2019 PDF

What is ISO/IEC TR 30105-7 – ITES-BPO about?

ISO/IEC TR 30105-7 is the seventh part of the multi-series standard that presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organization’s maturity level for an ITES-BPO service provider. ISO/IEC 30105 specifies the lifecycle process requirements involved in the generic ITES-BPO industry, which covers the entire outsourcing lifecycle and defines the processes that are considered as good practices. Alignment to ISO/IEC 30105 can improve consistency, quality and predictability in the delivery of ITES-BPO services, which can lead to a clear return on investment for the custo...