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Information technology. Service management. Concepts and vocabulary.

Information technology — Service management — Part 1: Service management system requirements

Overview ISO/IEC 20000-1:2018 defines requirements for a Service Management System (SMS) to plan, design, transition, deliver and continually improve IT and business services. The standard specifies…

Information technology — Service management — Part 10: Concepts and vocabulary

Overview ISO/IEC 20000-10:2018 - Information technology - Service management - Part 10: Concepts and vocabulary - is the authoritative terminology and concept guidance for the ISO/IEC 20000 series. I…