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Overview ISO/IEC 30105-2:2024 - Process Assessment Model (PAM) for IT Enabled Services–Business Process Outsourcing (ITES-BPO) defines a standardized model to assess process capability across the ITE…
1 Scope ISO/IEC 30105 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the proc…