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Overview EN ISO 18295-2:2017 (ISO 18295-2:2017) defines requirements for clients using customer contact centres (CCCs). It is the client-focused part of the ISO 18295 family and complements ISO 18295…
Overview EN ISO 18295-1:2017 - Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017) specifies a framework of service requirements for customer contact centr…
Overview ISO 18295-2:2017, titled Customer Contact Centres - Part 2: Requirements for Clients Using the Services of Customer Contact Centres, is an international standard developed by ISO to guide or…
Overview ISO 18295-1:2017 - Customer contact centres: Requirements for customer contact centres defines service requirements and a management framework for customer contact centres (CCC). It applies…