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Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017)

Overview EN ISO 18295-1:2017 - Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017) specifies a framework of service requirements for customer contact centr…

Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017)

Overview EN ISO 18295-1:2017 - Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017) specifies a framework of service requirements for customer contact centr…

Customer contact centres. Requirements for customer contact centres.

Customer contact centres — Part 1: Requirements for customer contact centres

Overview ISO 18295-1:2017 - Customer contact centres: Requirements for customer contact centres defines service requirements and a management framework for customer contact centres (CCC). It applies…