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Customer contact centres - Part 2: Requirements for using the services of customer contact centres (ISO 18295…

Overview EN ISO 18295-2:2017 (ISO 18295-2:2017) defines requirements for clients using customer contact centres (CCCs). It is the client-focused part of the ISO 18295 family and complements ISO 18295…

Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (I…

Overview EN ISO 18295-2:2017 (ISO 18295-2:2017) defines requirements for clients using customer contact centres (CCCs). It is the client-focused part of the ISO 18295 family and complements ISO 18295…

Customer contact centres. Requirements for clients using the services of customer contact centres.

Customer contact centres — Part 2: Requirements for clients using the services of customer contact centres

Overview ISO 18295-2:2017, titled Customer Contact Centres - Part 2: Requirements for Clients Using the Services of Customer Contact Centres, is an international standard developed by ISO to guide or…