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Overview - ISO 9241-154:2013 (IVR ergonomics) ISO 9241-154:2013 is part of the ISO 9241 series on ergonomics of human–system interaction. It provides guidance and requirements for the user interface…
1 Scope This part of ISO 9241 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone inp…