Overview
EN ISO 41018:2022 (ISO 41018:2022) provides guidance for the development of a facility management (FM) policy. It helps organisations establish a clear FM policy framework to set FM objectives, manage risk, align FM strategy with operations, improve FM system usefulness, meet interested‑party and regulatory requirements, and support sustainability. The document is published by CEN as EN ISO 41018:2022 and is aligned with international FM standardization activities.
Key topics and requirements
This standard focuses on practical elements needed to compile, implement and maintain an effective FM policy. Key technical topics include:
- FM policy framework
- Key principles, strategic intent and expected impacts
- Sustainability goals covering environmental, social and economic performance
- Leadership and governance
- Leadership and commitment, alignment with the demand organisation, roles and responsibilities, authority and approval
- Risk management
- Integration of risk considerations into FM policy design and decision-making
- Operational requirements and expected practices
- Translating policy into operational FM requirements and support functions
- Implementation and participation
- Statement of expectations, user participation, handling deviations and lessons learned
- Review, revision and continual improvement
- Evaluation, corrective/preventive actions, revising the FM policy and updating FM plans
- Supporting material
- Informative annexes with an example FM policy outline and a sample health, safety, security and environment statement
Practical applications and who uses it
EN ISO 41018:2022 is intended for organisations that design, manage or deliver facility services and who want to formalise FM policy and governance. Typical users include:
- Facility managers and FM teams
- Property and asset managers
- FM service providers and contractors
- Organisational leadership and strategy teams
- FM consultants, auditors and compliance officers
- Public-sector bodies and large occupiers improving workplace sustainability, safety and service alignment
Practical benefits:
- Creates a framework for setting measurable FM objectives
- Reduces disconnect between FM strategy and frontline operations
- Improves risk control, health, safety and security performance
- Supports sustainability commitments and stakeholder expectations
Related standards
- ISO 41001 - FM management systems (references FM policy in the context of an FM system)
- ISO 41014 - FM strategy (alignment with FM policy is recommended)
- CEN/TC 348 and national standards bodies for regional implementation (EN ISO adoption)
Use EN ISO 41018:2022 when developing or revising your FM policy to ensure governance, risk management and sustainability are embedded in facility management practice.