Quality management - Guidelines for competence management and people development
Quality management - Guidelines for competence management and people development
This document gives guidelines for an organization to establish, implement, maintain and improve systems for competence management and people development to positively affect outcomes related to the conformity of products and services and the needs and expectations of relevant interested parties. This document is applicable to all organizations regardless of their type or size. It does not add to, change or otherwise modify requirements for the ISO 9000 family or any other standards.
ISO 10015:2019 - Quality management - Guidelines for competence management and people development - provides guidance for organizations to establish, implement, maintain and improve systems for competence management and people development. The standard is applicable to all organizations regardless of type or size and focuses on helping organizations positively affect outcomes related to product/service conformity and stakeholder needs. ISO 10015:2019 is guidance (not a certification requirement) and does not change ISO 9000 family requirements.
The standard covers a structured approach to training and competence, with practical components including:
ISO 10015:2019 is intended to help organizations make training and people development a more effective investment and to support continual improvement in quality management. Typical uses:
Стандарты, упомянутые в описании
ISO 10015:2019 is a practical guidance standard for organizations aiming to strengthen competence management, improve training effectiveness, and link people development to quality and business performance. Keywords: ISO 10015, competence management, people development, training needs analysis, quality management, ISO 9000.