Overview
SIST-TS CWA 5643-1:2021 provides an international framework of requirements and guidelines for reducing the spread of Covid-19 in the tourism industry. Aligning with ISO PAS 5643:2021, this standard was developed by ISO/TC 228 and adopted by the Slovenian Institute for Standardization (SIST), supporting organizations across the entire tourism value chain in safeguarding public health and restoring confidence in travel. The document helps tourist organizations implement effective Covid-19 risk management to protect employees, tourists, and residents by minimizing SARS-CoV-2 transmission, with practical guidance tailored to 20 major subsectors, including accommodation, catering, events, transport, and leisure activities.
Key Topics
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COVID-19 risk management systems
Tourist organizations are required to establish systemic processes including risk assessment, creation of contingency plans, and dedicated management groups involving employee representatives, to orchestrate a coordinated response to Covid-19.
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Legal and regulatory compliance
The standard emphasizes identification and application of all relevant legal requirements for Covid-19 safety, including use of personal protective equipment, safe capacity limits, and data protection concerning health information.
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Sector-specific measures
The document addresses core requirements as well as detailed guidelines for 20 specific tourism subsectors, from hotels to theme parks and museums, ensuring applicability and flexibility.
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Operational protocols
Topics include safe distancing, hygiene and cleaning, information provision, management of common areas, and adaptation of ancillary services and facilities.
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Applicability and scope
Each organization is expected to implement measures relevant to its service offerings, ensuring the standard is both comprehensive and adaptable.
Applications
The SIST-TS CWA 5643-1:2021 standard is intended for all types of tourist organizations, offering them a structured approach to Covid-19 prevention that can be integrated into daily operations. Adopting these guidelines helps:
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Enhance customer confidence
Demonstrating proactive Covid-19 measures reassures guests, encouraging safe travel and tourism consumption.
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Protect public health
By implementing standardized practices, organizations can reduce infection risk for staff, tourists, and the local community, supporting public health initiatives.
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Support safe reopening and continuity
The clear protocols help businesses reopen safely and continue functioning through changing pandemic conditions with minimal disruption.
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Comply with international and national regulations
Using recognized guidelines simplifies compliance and facilitates mutual recognition of safety efforts across borders.
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Tailor response strategies
With sector-specific guidance, organizations from adventure tourism operators to night leisure venues can apply relevant controls without unnecessary burden.
Related Standards
Organizations implementing SIST-TS CWA 5643-1:2021 may also benefit from familiarity with these standards:
- ISO 31000:2018 - Risk management principles and guidelines, forming the risk assessment backbone referenced throughout this document.
- ISO PAS 5643:2021 - The international precursor standard adopted in this Slovenian specification.
- National public health guidelines - Ongoing updates from health authorities should be consulted to ensure current best practice.
- Other tourism sector standards - Visit ISO/TC 228 and CEN/TC 329 outputs for broader tourism management, safety, and service quality standards.
SIST-TS CWA 5643-1:2021 is a foundational standard for organizations seeking structured, effective, and recognized Covid-19 management across the tourism sector, supporting long-term recovery and resilience. For complete adoption, organizations should refer to the full text and relevant national and local regulations.