PD ISO/IEC TR 20000-11:2015
Information technology. Service management - Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®
Information technology. Service management - Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®
- Статус документа:
- Отменён
- Формат:
- Электронный (PDF)
- Дата публикации:
- 31 января 2016 г.
- ICS:
- 03.080.99
- Технический комитет:
- IEC
- SKU:
- PD ISO/IEC TR 20000-11:2015
Abstract
1 Scope This part of ISO/IEC 20000 is a Technical Report that provides guidance on the relationship between ISO/IEC 20000–1:2011 and a commonly used service management framework, ITIL. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000–1:2011, including:
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