PD ISO/IEC TR 20000-9:2015

What is this standard about? It’s part of an information technology series of standards. It gives guidance on the use of ISO/IEC 20000-1:2011 for service providers delivering cloud services. Who is this standard for?

Cloud service providers Designers, managers, testers of cloud services IT directors/managers and strategic management team Anyone responsible for the implementation of a service management system Quality assurers

Why should you use this standard? This standard can be used as guidance for a cloud service provider in designing, managing or improving an SMS to support cloud services.  It applies to different categories of cloud service, such as those defined in BS ISO/IEC 17788 and BS ISO/IEC 17789 , including, but not limited to, the following:

infrastructure as a service (IaaS) platform as a service (PaaS) software as a service (SaaS)

It also applies to public, private, community, and hybrid cloud deployment models. The information is presented as a set of scenarios that can address many of the typical activities of a cloud service provider.