ISO/IEC 30105-8:2022 PDF
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 8: Continual performance improvement (CPI) of ITES-BPO
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 8: Continual performance improvement (CPI) of ITES-BPO
- Статус документа:
- Действующий
- Формат:
- Электронный (PDF)
- Количество страниц:
- 25
- Дата публикации:
- 13 декабря 2022 г.
- Издание:
- ISO/IEC IS 30105 edition 1 version 1
- ICS:
- 35.020
This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery. This document does not define technologies and tools for implementing the CPI methodology.
Abstract
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