ISO/IEC TS 19770-10:2025 PDF

This document covers the following information technology asset management (ITAM) system processes: a) management system processes for the overall system of IT asset management (not described in ISO/IEC 19770-1 in detail), which are specified in this document for comprehensive coverage and consistency of explanations; these include: — understanding the external context and shareholder needs (7.1, 7.2 and 10.2); — leadership, policy and organization (10.3); — establishing and maintaining the management system (10.4); — planning and risk management (10.5); — support (including resources, competence, awareness, and communication – 10.6); — executing functional and life cycle processes (10.7); — performance evaluation and improvement (10.8); b) functional management processes for IT assets (not described in ISO/IEC 19770-1 in detail), which are cross-cutting processes that integrate with life-cycle processes for IT assets and which are shared with most IT management system standards, though sometimes slightly differently grouped; these include: — change management (11.2; also required by ISO/IEC 19770-1); — data management; — license management; — security management; — relationship and contract management; — financial management; — service level management; — other risk management; c) life cycle management processes for IT assets as specified in ISO/IEC 19770-1, which are grouped and named slightly differently by different methodologies; these include: — specification; — development; — acquisition; — release; — deployment; — operation; — retirement. This document is applicable to all ITAM implementations. This document can be applied to all types of IT assets and by all types and sizes of organizations.