ISO/TS 19390:2025 PDF
Service excellence — Implementation approach for ISO 23592
Service excellence — Implementation approach for ISO 23592
- Статус документа:
- Действующий
- Формат:
- Электронный (PDF)
- Количество страниц:
- 17
- Дата публикации:
- 7 июля 2025 г.
- Издание:
- ISO TS 19390 edition 1 version 1
- ICS:
- 03.080.01
This document gives guidance to organizations on how to implement service excellence based on ISO 23592. This document can be used in conjunction with ISO/TS 24082 and ISO/TS 23686.
Abstract
Overview
ISO/TS 19390:2025 - Service excellence - Implementation approach for ISO 23592 provides practical guidance for organizations that want to implement based on . The Technical Specification translates the principles and model of into a structured, actionable implementation approach divided into three phases: , , and (aligned with the unfreeze-change-freeze change framework). The document is intended to help organizations move from foundational customer orientation toward managed and excellent levels of service excellence.
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