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Overview EN ISO/IEC 19796-1:2009 (ISO/IEC 19796-1:2005) provides a process-oriented framework for describing, comparing and analysing quality management and quality assurance approaches in ICT‑suppor…
Overview ISO/IEC 19796-3:2009 - "Information technology - Learning, education and training - Quality management, assurance and metrics - Part 3: Reference methods and metrics" extends the reference f…