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Information technology — Service management — Part 1: Service management system requirements — Amendment 1: C…

Overview ISO/IEC 20000-1:2018/Amd 1:2024 is an amendment to the international standard for IT service management systems (SMS). It updates Part 1 - Service management system requirements (third editi…

Information technology — Service management — Part 1: Service management system requirements

Information technology — Service management — Part 1: Specification

Information technology — Service management — Part 1: Service management system requirements

Overview ISO/IEC 20000-1:2018 defines requirements for a Service Management System (SMS) to plan, design, transition, deliver and continually improve IT and business services. The standard specifies…