Найдено: 35
Overview ISO/IEC TS 20000-14:2023 provides guidance on applying Service Integration and Management (SIAM) within a Service Management System (SMS) based on ISO/IEC 20000-1. It helps organizations tha…
Overview ISO/IEC TS 20000-5:2022 - Implementation guidance for ISO/IEC 20000-1 provides practical, structured guidance for implementing a Service Management System (SMS). It helps organizations imple…
Overview ISO/IEC 20000-3:2019 - "Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1" provides practical guidance to help organizat…
Overview ISO/IEC 20000-2:2019 - "Information technology - Service management - Part 2: Guidance on the application of service management systems" is guidance for organizations implementing a service…
Overview ISO/IEC TR 20000-17:2024 is a Technical Report from ISO/IEC that provides practical scenarios, explanations and examples for applying a service management system (SMS) based on ISO/IEC 20000…
Overview - ISO/IEC 27013:2021 (Integrated ISMS & SMS) ISO/IEC 27013:2021 provides guidance for the integrated implementation of an Information Security Management System (ISMS) (ISO/IEC 27001) and a…
Overview ISO/IEC TS 20000-16:2025 - Technical Specification - provides guidance on integrating sustainability into a service management system (SMS) that is based on ISO/IEC 20000-1. It helps organiz…
Overview ISO/IEC 20000-1:2018 defines requirements for a Service Management System (SMS) to plan, design, transition, deliver and continually improve IT and business services. The standard specifies…
Overview ISO/IEC TS 20000-11:2021 provides practical guidance on the relationship between the ISO/IEC 20000‑1 service management system (SMS) requirements and the widely used service management frame…
Overview ISO/IEC 20000-10:2018 - Information technology - Service management - Part 10: Concepts and vocabulary - is the authoritative terminology and concept guidance for the ISO/IEC 20000 series. I…
1 Scope This part of ISO/IEC 20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000-1:2011. This part of ISO/IEC 20000 illustrates a g…
BS ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems Coordinated integration and implementation of an SMS provides ongoi…
1 Scope This document provides guidance for organizations that are establishing or improving a service management system (SMS) by incorporating a service integrator . The incorporation of a service i…
What is ISO/IEC TR 20000-7 - Information technology service management about? ISO/IEC TR 20000-7 is an international standard that focuses on information technology service management. ISO/IEC TR 200…
1 Scope This part of ISO/IEC 20000 includes guidance on scope definition, applicability and demonstration of conformity to the requirements specified in ISO/IEC 20000-1. The guidance in this part of…
1 Scope 1.1 General This document provides guidance for including sustainability within a service management system (SMS) based on the requirements defined in ISO/IEC 20000‑1. It is aimed at: — organ…
1 Scope This Technical Report provides guidelines for the application of ISO 9001:2008 to service management for IT services. Examples provided in the guidelines are for service management of IT serv…
1 Scope This part of ISO/IEC 20000 is a Technical Report that provides guidance on the relationship between ISO/IEC 20000–1:2011 and a commonly used service management framework, ITIL. It can be used…
What is this standard about? It’s part of an information technology series of standards. It gives guidance on the use of ISO/IEC 20000-1:2011 for service providers delivering cloud services. Who is t…
1 Scope This document provides scenarios, explanations and examples for the practical application of service management systems (SMS) based on ISO/IEC 20000‑1:2018. These scenarios provide examples o…
Overview ISO/IEC 27013:2021/Amd 1:2024 is an important amendment to the international standard offering guidance on the integrated implementation of ISO/IEC 27001:2022 and ISO/IEC 20000-1:2018. This…